GoodConcept aims to supply products that meet the agreed specifications and applicable quality requirements. Return and refund rights may differ depending on whether a product is standard, customised, personalised or branded.

Standard and Unbranded Goods

Requests to return standard, unbranded goods will be considered according to the circumstances of the purchase, condition of the product and applicable consumer law.

Customers should contact GoodConcept before returning any product.

Custom, Branded and Personalised Goods

Custom-made, branded or personalised goods are produced or arranged specifically for the customer’s approved requirements.

Change-of-mind returns or cancellations may therefore not be available once production has commenced, where applicable law permits this.

This does not affect statutory rights relating to defective, unsafe, incorrectly supplied or otherwise non-conforming goods.

Defective or Incorrect Goods

If a product is defective, unsafe, incorrectly supplied or materially inconsistent with the agreed order, please contact GoodConcept as soon as reasonably possible.

Applicable statutory remedies will be honoured in accordance with South African consumer law.

Approved Artwork or Customer-Supplied Errors

Where a completed custom product accurately reflects artwork, names, numbers, sizes, logos or other specifications that were supplied or approved by the customer, GoodConcept will assess any requested correction or replacement on a case-by-case basis.

Additional production charges may apply where the product itself was produced correctly in accordance with the approved specifications.

How to Report a Problem

Please contact:

Email: sales@goodconcept.co.za
Phone / WhatsApp: 083 968 4762

Please provide, where applicable:

• order or invoice reference;
• description of the issue;
• photographs of the affected product; and
• your contact details.

Refunds

Where a refund is approved, GoodConcept will process the refund using the original payment method where reasonably possible, or another method agreed with the customer.

Processing times may depend on the relevant bank or payment service provider.

Statutory Rights

Nothing in this policy limits or excludes any consumer right that cannot lawfully be waived or excluded.