GoodConcept offers delivery and collection options depending on the nature, size and destination of the order.

Delivery Areas

GoodConcept can arrange delivery within South Africa using appropriate courier or delivery services, subject to the applicable order and delivery location.

Delivery Address

Customers are responsible for providing complete and accurate delivery information.

GoodConcept will not be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, except where applicable law provides otherwise.

Delivery Charges

Delivery charges may depend on destination, parcel dimensions, weight, quantity and the delivery method required.

Where applicable, delivery charges will be communicated through the quotation, invoice or checkout process.

Production and Delivery Time

Production lead time and courier transit time are separate.

Estimated production and delivery timeframes will be communicated for the applicable order.

Agreed Delivery Period

Where a particular production or delivery period has been agreed with the customer, GoodConcept will use reasonable efforts to meet that agreed period and will communicate material delays where known.

Courier Delays

Courier or transport delays can occasionally occur after an order has left GoodConcept or the relevant production/supply facility.

GoodConcept will assist where reasonably possible with tracing or resolving delivery issues.

Collection

Where collection is available, collection details will be communicated once the order is ready.

Customers should wait for confirmation before arranging collection.

Damaged or Missing Deliveries

If an order appears damaged in transit, incomplete or missing, please contact GoodConcept as soon as reasonably possible and provide photographs or delivery information where available.

Contact

Email:sales@goodconcept.co.za
Phone / WhatsApp: 083 968 4762